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FAQ's

Lobby doors open one hour before scheduled performances. Theater doors open 30 minutes before the performance.

If tickets are available, tickets will be sold two hours before every ticketed performance or event. No cash, credit card only. Tickets are available online 24/7 at www.PalmdalePlayhouse.com.

If I order on the website, how do I get my tickets?

You will receive a receipt by email that you may print your e-tickets from or bring with you or display on your smart phone to be scanned at the door.

What methods of payment do you accept?

Visa, MasterCard and Discover.

If I change my mind, can I get a refund?

All tickets are non-exchangeable and non-refundable. In the event of a cancellation, for which there is no rescheduled date, a refund will be issued.

What happens if I am unable to access my tickets?

If you are unable to access your tickets, please contact our office at 661-267-5684 or see us at the Lobby counter before the event & we can assist you (The Lobby opens 1 hour before all Shows/Events).

What time does the Playhouse open before the Show/Event?

The Lobby opens 1 hour before shows and events. The Auditorium opens 30 min before all shows and events.

Am I able to exchange my ticket?

All tickets are non-exchangeable and non-refundable. In the event of a cancellation, for which there is no rescheduled date, a refund will be issued.

Are tickets required for children?

Tickets are required for all patrons of all ages (including infants and toddlers).

Can I purchase tickets from third-party resellers?

The Palmdale Playhouse does not offer tickets for sale through third-party resellers and can only guarantee the authenticity of tickets purchased through the Palmdale Playhouse and Palmdale Playhouse website.

Tickets being sold by other third-party resellers may be counterfeit; The Palmdale Playhouse cannot guarantee their authenticity or control their prices or fees. Counterfeit tickets will not be honored for admission.

When in doubt, please call the Palmdale Playhouse Office at 661-267-5684 (Monday-Thursday 7:30 a.m. - 6:00 p.m.).

Can I bring my outside food or drinks to the Palmdale Playhouse?

No outside food and beverages are allowed. Food and beverages may be purchased at the Palmdale Playhouse Concessions counter and consumed in the lobby, courtyard, and Auditorium.

Do you have accessible seating?

Yes. The Palmdale Playhouse provides wheelchairs and accessible seating. Accessible seating is marked on our online seating charts as a wheelchair symbol there are companion seats next to all ADA Seating.

Should you need any specific assistance for your visit with us, please call The Palmdale Playhouse at 661-267-5684 to learn more about all our accessibility offerings.

Parking/Directions

Parking is free. Accessible parking is available at the front of the facility and is on a first come first parked basis. Additional parking is available in the Legacy Commons Parking lot, 930 E Ave Q-9, Palmdale, CA 93550. Please use appropriate crosswalks when walking to the Palmdale Playhouse.

Photography and Recording

Due to the Safety of performers and Copyright laws photography or recording of any kind may be prohibited without special permission depending on the performance/event. Please ask a staff member at the event if photography/recording is allowed.

What is your policy on perfume and cologne fragrances?

We ask that patrons refrain from wearing heavily scented perfumes and cologne. Many people are allergic or sensitive to heavy scents.

Do you offer a senior discount?

Senior tickets are valid for people aged 55 or older.

Do you have booster seats?

For your child's convenience, the Palmdale Playhouse provides booster seats.