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Privacy, Terms & Cookies


By redeeming this ticket, guests acknowledge that they are voluntarily participating in hazardous recreational activities and assume any and all risk. The City of Palmdale is not responsible for injuries sustained from use of City facilities. Photographers employed by the City periodically visit our program sites and take photos of participants enrolled in our programs and using City facilities. These photos may be used for promotional purposes in City publications. If applicable, a digital photo will be taken of the participant for use on ID card.

General Release, Waiver, and Assumption of Risk:

I, the undersigned, am fully aware and understand the potential risk involved with my or my child's participation in this activity. Dangers could include, but are not limited to cuts, broken bones and other debilitating or permanent physical and emotional injury, damage to personal property, or death.

I acknowledge that I voluntarily participate, or allow my child to participate, in this program. I hereby agree to assume all risk of injury, damage to persons and property, or death and to hold the City of Palmdale, its officers, agents’ volunteers or employees harmless form any liability for any injuries, or claim for damage, damage to goods, or death that may arise in connection with participation in this program. This Release, Waiver and Assumption of Risk also pertains to any actions of the City of Palmdale, its officers, agents, volunteers, or employees (excepting only the sole negligence or willful misconduct of the City) which may have caused or contributed to the injury, damage, or death. This Release, Waiver, and assumption of Risk shall be binding upon my heirs and dependents as well as myself. I allow myself, or my child, to participate freely and voluntarily in this activity and expressly assume all the risk of this program. In the event of illness, or medical emergency, I authorize the Parks and Recreation Department, and its agents and employees, to initiate any necessary medical care for the above-named participant. I hereby agree to assume all risk of injury, damage, or death, and to hold the City of Palmdale, its officers, agents, volunteers or employees harmless from any liability for any injuries, or claim for damage, or death that may arise as a result of medical treatment provided to myself or my child.

COVID-19 Release, Waiver, and Assumption of Risk:

I acknowledge that the City is making recreation services available to me during the global COVID-19 outbreak. I understand that the City is taking reasonable measures to prevent the spread of COVID-19 infection, including tracking/tracing, and following applicable State and Los Angeles County public health orders. However, an inherent risk of exposure to COVID-19 currently exists in any public place where people are present, and the possibility of transmission cannot be eliminated. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and individuals with underlying medical conditions are especially vulnerable. By participating in the City’s program, I voluntarily assume all risks, and agree to hold the City harmless from any damages, related to exposure to COVID-19. I am aware that I may be exposed to COVID-19, and I accept the risk and take full responsibility for such.

I agree to adhere to any and all State and Los Angeles County COVID-19 Orders currently in place. I acknowledge that I may be asked to leave the premises for failure to follow orders and forfeit fees paid for services. I represent that I have not had, and nor has anyone in my household, within the previous ten (10) days exhibited any COVID-19 symptoms: chills, cough, shortness of breath or difficulty breathing, feeling tired, muscle or body aches, headache, sore throat, nausea or vomiting, diarrhea, congestion or runny nose, a fever over 100.4 degrees Fahrenheit, or new loss of taste or smell.I agree that I will not attend, and nor will the parent or guardian of minor program participants, attend recreation services offered by the City of Palmdale, if any of the following conditions apply:

  • I or anyone in my household has exhibited any COVID-19 symptoms previously listed in the last ten (10) days.
  • I or anyone in my household has been diagnosed with COVID-19 or has suspected diagnosis of COVID-19 or pending COVID test.
  • I or anyone in my household has spent time with another individual who has been diagnosed with COVID-19 or has a suspected diagnosis of COVID-19.
  • I or anyone in my household is currently under isolation or quarantine orders.

If I am unable to continue participation in recreation services as a result of COVID-19, I may request a partial refund for services not rendered.

The City of Palmdale is committed to respecting and protecting your privacy rights when visiting any page of our Website, https://www.palmdaleplayhouse.com/. To protect your Personal Information, the City of Palmdale has created the guidelines outlined below, which explain the kinds of information the website collects, how it is used, the conditions under which it is made available to third parties, how information is maintained and our compliance with the Children’s Online Privacy Act. Your use of the website indicates your acceptance of and agreement with the terms and conditions of this Privacy Policy.

Information Collected

While visiting the website, we may ask you to provide information that personally identifies you ("personal information") for purposes of interacting with the website. Such personal information may include, but is not limited to, your name, phone number, street address and e-mail address, age and gender. On any page that collects personal information, we will specifically describe what information is required in order to provide you with the product or service or enter you in the promotion you have requested, as well as respond to your inquiry or comment. This personally identifiable data is collected by means of form interfaces on our website, into which the user must voluntarily enter the information requested. If you place an online order or enter a commercial transaction at this website, we will collect additional personally identifiable information, including billing address and credit card information. We may also collect personally identifiable information through purchase forms, surveys, contests, emails we receive from you and your other interactions with our website. You may browse the website without registering or providing any personally identifying information.

IP Addresses

This website also collects anonymous data that is not indicative of and cannot be traced to an individual without the cooperation of their Internet Service Provider. This data includes information about the user's remote IP address, referral data (which page "linked" to the present request) and the browser software's user-agent string. This information is accepted passively from the HTTP headers that are sent from the user when requesting any file from the server. City of Palmdale does log IP addresses for systems administration, troubleshooting purposes and to determine website usage.


The website uses "cookies", which are elements of data that a website can send to your browser, which may then be stored on your system. This element of data is a piece of text, not a program. The website can only access the information from a cookie sent by the website. We cannot access other cookies sent by other websites or the information contained therein. Additionally, we cannot learn your e-mail address or any other information about you through the use of a cookie. The only way we would learn such information is if you specifically and voluntarily submit that information to us, for example, through a registration system, by entering a sweepstakes or promotion, etc.

Why does the Site use cookies?

City of Palmdale uses cookies to track usage of the website and further personalize your experience when you are visiting the Website. By tracking usage, we can best determine what features of the website best serve the users. Overall, the use of cookies helps to give you a more personalized experience at the website. The information is used to keep our website fresh and relevant to you, the user. Cookies also allow you to avoid retyping your e-mail address on the website. The information stored in a cookie is used to allow us to personalize your experience on the website.

May I decline to accept a cookie?

You may decline to accept cookies sent by the website by selecting an option on your browser to reject cookies. However, some portions of the website may require cookies in order to provide you with the full set of features offered. Cookies enable our server to know that you are a registered user. In addition, our registration system may require that you accept the cookies from the website in order to access that portion of the website.

Use of Personal Information

We believe in protecting your privacy and will not share personal information with third parties outside of City of Palmdale, except as described in this Privacy Policy. We believe that we can enhance your experience on our Website with the information you share with us. We use personal information about you to improve our advertising and marketing efforts, to statistically analyze website usage, to improve our content and product offerings and to personalize the website's content, layout, and services. We also may use your personal information, such as your e-mail address or mailing address, to contact you regarding products and/or services that may be of interest to you, to respond to an inquiry from you regarding the information that we have collected, to respond to your comments and suggestions and to fill orders and complete commercial transactions that you initiate with this website.

City of Palmdale may match specific and/or aggregated personal information with third party data to provide you with product and content offerings that interest you and improve our advertising and marketing efforts. City of Palmdale also may disclose aggregated user statistics in order to describe our services to potential advertisers, partners, other third parties, our affiliate companies and for other lawful purposes. For example, we provide our advertisers with aggregate information about our users, such as statistics regarding the number of website users that view their advertisements.

As part of your experience on our website, you may receive communications from us related to products and services that might interest you. While we believe these services will enhance your experience at our website, you will at all times be able to opt out from receiving these communications, either by specifically opting out of these services or by deleting your profile from our database.

We have today, and will in the future, have arrangements with third party service providers, such as credit card processors, shipping companies, and fulfillment services, other third-party vendors, or any partner who assists in the operations and/or administration of this website.

When you sign up for a service we offer on the Website, we may be required to share personal information with that service provider in order to provide the service. These third party providers are not permitted to retain or use personal information for any purpose unrelated to providing the service.

We reserve the right to disclose personal information when needed to comply with the law or a legal process, cooperate with investigations of purported unlawful activities, to identify persons violating the law, to investigate or assist in investigations incident to misuse or abuse of this website, or in connection with the sale of part or all of City of Palmdale.

Party Collecting the Information

Information entered by website visitors is retrieved directly by the City of Palmdale:

38334 10th St. East
Palmdale, CA

This Privacy Policy only addresses the use and dissemination of information that the website collects from you. To the extent that you disclose any information to other parties, whether through, for example, online auctions, chat rooms, personal ads, or the like, through third party services or promotions offered on or through the website or through other websites throughout the internet, different policies may apply and City of Palmdale shall not be responsible for the use or dissemination of such information.

Links to Other Materials

Third party sites linked to and from the site are not necessarily under the control of City of Palmdale. City of Palmdale shall have no responsibilities or liabilities whatsoever for the content or privacy practices of any such linked site or any link or linking program at any time. City of Palmdale does not necessarily endorse companies (or related products or services) to or from which the website is linked. If you decide to access any of the third party sites linked to the website, you do so entirely at your own risk. City of Palmdale hereby disclaims any rights to trademarks, service marks, trade names, logos, copyrights, patents, domain names or other intellectual property interests of third parties.

Children's Privacy

The Children's Online Privacy Protection Act of 1998 (“COPPA”) applies only to websites of a commercial nature, and while City of Palmdale is a nonprofit organization, it considers COPPA to provide sound advice for any website that is intended for use by children. For this reason, City of Palmdale does not knowingly collect or solicit any personally identifiable information from children under 13 years of age without verifiable parental consent.

In the event that we receive actual knowledge that we have collected such personal information without the requisite and verifiable parental consent, we will delete that information from our database as quickly as is practicable. With respect to any form interface that appears on a webpage at our website, no information will be knowingly collected from any user under the age of 13. Where “age” or “date of birth” is requested on the form interface, no information will be stored or transmitted unless the response indicates that the user is 13 years of age or older.

Providing personal information is never a prerequisite for accessing the basic content or resources on this website.

Maintenance of Personal Information

The personally identifiable information collected at this website may be indefinitely retained and electronically archived. Please keep in mind that information collected at this website may be different than that collected at or through other activities, events, or functions related to City of Palmdale and the use and disclosure, if any, of such information may vary and are not covered under this policy.


We respect your privacy and ability to choose whether to share information with us and any third party. You may choose to "opt-out" of sharing personal information in several ways. When choosing to use certain features or services on the website, you can choose whether to share optional personal information in connection with the feature or service. If you receive communications from us that you prefer not to receive, you may opt-out from receiving these communications, either by specifically indicating this preference in a communication to us via the Unsubscribe link or by deleting your registration profile from our database. You may also opt-out altogether from providing personal information to us by not registering on the website and thereby not providing personal information. You may also choose at a later date to have your name removed from our database. To do so, please follow the process described below. Certain portions of the website and certain services provided on the website, however, do require registration in order to access or use these areas and services. If you choose not to register or provide certain information, these areas will not be accessible to you.

Reviewing, Changing and Deleting Your Personal Information

You may access all of the personal information that we collect from you online and maintain by e-mailing us at info@palmdaleplayhouse.com. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.


City of Palmdale maintains industry standard encryption technologies to ensure the security, integrity and privacy of the personal information that you provide through the website. Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit using our website, and therefore, it is important to remember that you transmit such information at your own risk. City of Palmdale does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems or to those of our vendors or partners.

Contacting Us

If you have any questions or comments about our Privacy Policy, please e-mail us at info@palmdaleplayhouse.com.

Effective Date and Changes

Understanding that Internet technologies are rapidly evolving, any changes to this policy will be promptly posted on this page, with an updated "effective date" posted below. City of Palmdale reserves the right to modify the terms of this policy at any time and in our sole discretion, by posting a change notice to this page. Your continued use of the website following our posting of a change notice will constitute binding acceptance of those changes.

This Privacy Policy was last modified on 02/17/2021.

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